Frequently Asked Questions
As a manufacturer of products for the healthcare industry, we are often faced with a variety of questions about our products, our clinical research, and other related issues. And, more often than not, these questions have been asked by other people just like you. To help you find the answer you need as quickly as possible, we've gathered both the questions and the answers and compiled them below.
For over a decade, science and technology behind WAFFLE® brand products and continuous commitment to R&D has positioned the WAFFLE® Brand Product Line as the leader in its field. Hospitals around the world have discovered the healing effects of pressure ulcers and the comfort that takes place when patients use WAFFLE®.
People who are at risk for acquiring a pressure ulcer or those who have an existing ulcer and need a treatment surface that will relieve body pressure. Also, WAFFLE® brand products can provide hours of comfort for sufferers of back pain, sleeplessness, arthritis, youth and adult incontinence, muscular aches and pain and much more.
Pressure ulcers are caused by prolonged pressure within the body and typically occur where soft tissue is pressed against the bone. This creates pressure and crimps the blood flow which can ultimately result in death to the tissue. Pressure ulcers, commonly called "bed sores", often occur in bed- or chair-bound individuals. And pressure ulcers can begin to form in only a few hours depending on the individual's medical circumstances.
The use of static air in a chamber, like the WAFFLE Mattress Overlay, mimics flotation therapy much like the embryo in amniotic fluid. By floating the body on only a half inch of air, pressure is greatly reduced over the entire body. Results can be as significant as preventing and treating pressure ulcers or as simple as a more comfortable night's sleep.
Static air technology is a proven therapy in medicine and athletics. Static air is the use of air in a sealed compartment to contour, support and cushion a portion of the body.
All WAFFLE® Products are constructed of a soft, medical grade vinyl providing ease of movement for the paitient. All materials are 100% anti-microbial, non-porous, and flame-retardant.
WAFFLE products may be cleaned with soap and warm water.
For over a decade, science and technology behind WAFFLE® brand products and continuous commitment to R&D has positioned the WAFFLE® Brand Product Line as the leader in its field. Hospitals around the world have discovered the healing effects of pressure ulcers and the comfort that takes place when patients use WAFFLE®. Today these products are available to homecare.
The WAFFLE® Brand Product Line includes mattresses, seating cushions and pads, OR pads, foot and heel elevators.
Absolutely not! WAFFLE® brand products can provide hours of comfort for sufferers of back pain, sleeplessness, arthritis, youth and adult incontinence, muscular aches and pain and much more.
Product Specific Information
The WAFFLE® Seat Cushion provides comfort and pressure reduction to anyone who sits in a chair for prolonged periods of time. Most patients are encouraged to move from the bed to a chair during the day, where protection from pressure ulcers should always be addressed.
Also, the WAFFLE® Cushion can provide hours of comfort at the office, traveling or while attending a sporting event.
The clinical value of a WAFFLE product depends on correct inflation. The required amount of strokes and inflation directions for all WAFFLE® products are located on the side of the pump.
Anyone who has an existing pressure ulcer on the heel or anyone who might be at risk for acquiring a pressure ulcer because of immobility, such as person bedridden or paralyzed.
You may purchase our products online or call us at 800.899.5553.
No, unless Medicare or insurance reimbursement is desired.
Some of the WAFFLE® brand products are reimbursed under federal regulation. As is the case for most approved treatments, a Certificate of Medical Necessity (CMN) must be submitted. With a documented need authorized by the doctor in charge, a valid claim for reimbursement can be processed.
The WAFFLE® Mattress is designed to fit a hospital or twin bed. Two WAFFLE® Mattresses may be placed side by side to fit a queen sized bed.
The WAFFLE® Chair Pad is designed specifically for a recliner, day chair or cardiac chair.
Measure the calf at the thickest area with the flexible tape measure (an EHOB tape measure is available. Just call our customer service department.) You should measure the calf with dressings, stockings or anti-thrombetic products on, if applicable. Select the Foot WAFFLE® size by referencing the chart below.
|Small||Calf Size: 10" - 11 1/2"|
|Medium||Calf Size: 12" - 14"|
|Large||Calf Size: 14 1/2" - 18"|
Here are some sizing checks you should keep in mind:
- Always measure the calf with dressings on!
- Use s flexible tape measure to accurately measure the calf.
- Do a visual and a manual check to make sure the heel is properly elevated above the surface.
- Apply the product so that it is not pulled too tightly around the calf. There should be 1/2" between the strap and the top of the ankle. If there is less than 1/2", it is too close to the ankle and may cause shearing. Loosen straps or go up to the next size.
- Always perform a hand check by sliding your hand between the side of the patient's foot and the product. There should be enough room to easily slide your hand in and out.
- Make sure the foot sinks down into the product to realize the benefits of heel elevation and foot drop management. Make sure the foot is properly aligned and doesn't slide around in the product.
The most important thing you can do to maximize the clinical effectiveness and comfort provided by these products is to inflate them only half-way full. WAFFLE® brand products are not like your pool rafts! They do not need to be fully inflated.
Ideally, you should inflate your products with our WAFFLE® MA.D.® hand pump for precise inflation. For easy reference, WAFFLE M.A.D.® has the number of strokes each WAFFLE® brand product requires listed on the pump or consult the package insert instructions. After inflating the product, place the patient on the product, and then perform a hand check* (explained in next question). The product may appear to have insufficient air in it until the patient's weight dissipates the air to contour and cradle the body. In addition, when the patient is moved off the product, the product may appear flat or to have lost air. Simply perform another hand check and make sure their bottom is lifted off the seating surface. The patient needs to be off the surface with a minimum amount of air. REMEMBER: To receive optimum benefit from your WAFFLE® product, do not fully inflate it. Your product should look soft and pliable, not hard and stiff. It is designed for the patient to lie in... not on.
"Bottoming out" is a term used in the nursing profession to indicate that the patient's bottom is resting on the bed and is not lifted off the surface for pressure relief.
Hand Check for "bottoming out", while the patient is on the product, simply lift the edge of the WAFFLE® Mattress pad and slide your hand, palm side up, underneath their buttocks. Ability to easily slide your hand in and out easily indicates the patient is resting on a cushion of air. If it is difficult to slide your hand in and out because the patient's bottom is too heavy, the WAFFLE® Mattress may need one or two additional strokes of air.
WAFFLE® brand products have the best warranty in the business. If you suspect a manufacturer's defect, call our Customer Service Department at 800.899.5553. They will walk you through our inspection process. Or you can check the following conditions of your WAFFLE® product as our products can be repaired.
Are the valves properly sealed? Sometimes the valve top isn't sealed against the inflation port and a slow leak occurs.
Are you sure the mattress has lost air? When the patient is moved off the mattress, it may appear as if the product has lost air, when in fact, the low-inflation level is exactly how the mattress cradles the patient.
Did you check you mattress for a minor puncture?Leaking is typically due to punctures which occur around the perimeter of the product. They can be found by applying soapy water to the product. Bubbling will indicate any punctures. (See next question regarding repairs.)
Call EHOB's Customer Service Department at 1.800.966.3462 to inquire about a vinyl repair kit.
WAFFLE® brand products are backed by a 30- and 90-day warranties for short term use. There are 6-month and 1-year warranteed products recommended for home care and long term facilities. If any WAFFLE® brand product fails due to a defect in materials or workmanship within these time periods, we will gladly replace all defective products.
EHOB provides to home care patients the most clinically based, cost effective positioning and support surface solutions available today. We offer not only mattress overlays, but also seating cushions, day chair pads, lower limb protectors, positioning aids and more... products that are caregiver friendly, easy to clean, store and transport. Our product selection philosophy focuses on matching the product to the patient and educating the caregiver for economical and effective patient care. From simple comfort to prevention treatment of pressure ulcers, trust WAFFLE® brand for safe, easy to use products that save time and money. All WAFFLE products are manufactured in the U.S.A.